Privacy Policy

1. Introduction

CraftCloud ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect the following types of information:

Personal Information

• Name and contact details (email address, phone number)
• Business information (company name, job title)
• Billing and payment information
• Project requirements and specifications
• Communication history and correspondence

Technical Information

• IP address and browser information
• Device and operating system details
• Website usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

• To provide and deliver our services
• To process payments and manage billing
• To communicate about projects and provide support
• To send service updates and important notices
• To improve our website and services
• To comply with legal obligations
• To protect against fraud and security threats

4. Legal Basis for Processing

We process your personal data based on:

• Contract: Processing necessary to fulfil our services to you
• Legitimate Interests: For business operations and service improvements
• Consent: Where you have given explicit consent for specific purposes
• Legal Obligation: To comply with applicable laws and regulations

5. Data Sharing and Disclosure

We may share your information with:

• Service providers (hosting, payment processing, analytics)
• Professional advisers (legal, accounting, insurance)
• Law enforcement when required by law
• Business partners with your consent

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection
• Secure backup and disaster recovery procedures

7. Data Retention

We retain your personal data for as long as necessary to:

• Provide our services and support
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records for tax purposes (typically 6 years)

8. Your Rights

Under UK GDPR, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data (right to be forgotten)
• Restriction: Request limited processing of your data
• Portability: Receive your data in a portable format
• Objection: Object to certain types of processing
• Automated Decision-Making: Right not to be subject to automated decisions

To exercise these rights, please contact us at admin@craftcloud.co.uk.

9. Cookies

We use cookies and similar technologies to:

• Remember your preferences
• Analyse website traffic and usage
• Improve user experience
• Provide security features

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

10. International Transfers

Your data may be transferred to and processed in countries outside the UK. When we do so, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by the ICO
• Adequacy decisions by the UK government
• Your explicit consent where required

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new policy on our website
• Updating the "Last updated" date
• Sending an email notification for significant changes

13. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.